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Frequently Asked Questions

  1. How do I light my stove?
  2. Why do I have a YELLOW flame and how can I fix it?
  3. I can't get any heat out of my burner, or when I turn it on high I still get a tiny flame - How do I fix this?
  4. How do I check for gas leaks?
  5. How do I clean up my stove?
  6. How do I clean out my burner?
  7. What is your stove warranty?
  8. How do I know what stove I have?
  9. I can't find my exact model on the website, or there are similar model numbers - What is the difference?
  10. Is there something wrong with my old tank?
  11. What is your accessory warranty?
  12. What does true-seasoned mean?
  13. How do I care for my Griddle?
  14. How do I use the Grill Box?
  15. How do I care for my cast iron?
  16. Is my cast iron ruined if it has rusted?
  17. How do I install an ignitor on a stove with a curved 'new style' faceplate?
  18. How can I get my order faster?
  19. How long will my order take to get here?
  20. What is your return policy?
  21. Why buy Camp Chef?
  22. What if my product arrives broken / does not work?
  23. What if I break my product?

1.
How do I light my stove?
First make sure everything is tightened. Make sure to tighten the hose onto the stove with a wrench. Remove/open all lids and accessories from over burner. If using a long nose match, light match and place through lighting hole then turn on gas. If using a Camp Chef Ignitor, turn knob on stove to warm then push ignitor button to light stove.
2.
Why do I have a YELLOW flame and how can I fix it?

A yellow flame can be caused by two things: bad air/propane mixture, or a dirty burner. Try adjusting the air vent, the silver round disk behind the control knob. This will allow more/less air to be mixed with the propane and will generally result in a blue flame (blue flame with yellow tips is good).

If you have tried adjusting your air vent and still have a yellow flame you will need to clean out your burner. Please note that even brand new burners can be clogged, by dust or other particles from storage or transit. To clean out your burner simply take an air compressor, and stick it in the air vent. This will flush out any problems that may be clogging the burner. If an air compressor is not readily available a garden hose may be used instead. However, with a garden hose you will need to dump the water out of the burner and wait approximately one half hour for the stove to dry, before the stove can be used.

3.
I can't get any heat out of my burner, or when I turn it on high I still get a tiny flame - How do I fix this?
You are experiencing low flow mode. Low flow mode is a safety feature caused when the regulator thinks there is a propane leak. To correct the problem, make sure that the propane hose has been attached to the stove with a wrench (not just finger tight). Confirm that all of the control knobs are turned to the 'OFF' position. Remove the hose from the propane tank and let rest for approximately 30 seconds, as this will reset the regulator. Re-connect the hose to the propane tank. Turn the propane tank on 1/2 turn, wait 5-10 seconds then turn on all the way. Turn the control knob to 'WARM' and relight the burner. After the burner has been lit turn the propane tank on the rest of the way. After you have finished cooking make sure the turn the knob to the 'OFF' position first, and then shut off the propane tank. If you have followed these steps and you still have a low flame, you may have a propane leak.
4.
How do I check for gas leaks?
To test for a leak, pour soapy water over the valves, manifold, and propane hose. Turn on your propane tank and watch for bubbles to form. Once the leak has been isolated, please e-mail customer services for replacement parts.
5.
How do I clean up my stove?

Make sure to disconnect your stove from the tank before cleaning stove. You may spray the stove with a degreaser and/or use a garden hose. You can also wipe it down with a damp rag or soapy sponge (or scrub brush). You may get the stove completely wet with out damaging it.

It is best to clean the stove after every use. Allow stove and burners to dry completely before use.

6.
How do I clean out my burner?
Disconnect the stove from the tank, then blow out the burner with either an air hose or a garden hose. This will push everything out that may be stuck inside the burner. (It is safe to do it either way.) You may also use a wire to help remove cobwebs from inside the burner.
7.
What is your stove warranty?

Our stoves are covered by the following limited* warranty.

Warranty covers all components of the outdoor cooker (excluding paint) to be free from defect in materials and workmanship for one year from the day of purchase.

Within this period manufacturer will correct any defects by repairing or replacing defective parts of the equipment or making available the parts thereof, FOB Logan, UT 84321. (You are responsible for freight charges)

Manufacturer will not be obligated to repair or replace equipment which has been repaired by others, abused, altered or misused. Furthermore, manufacturer will not be held liable for any loses due to neglectful operation on the part of the purchaser. Upon the expiration of such warranty all such liability will terminate. No other warranties are expressed or implied. Returned merchandise will be accepted for repair or replacement only. Prior written approval and a return authorization number must be obtained. All returns must be shipped prepaid. Collect shipments will not be accepted.

To maintain the look of your stove we recommend cleaning the stove regularly and using high temperature barbecue paint to touch up stoves painted surfaces.

Paint Finish is not covered by this limited warranty or any implied warranty.

8.
How do I know what stove I have?

If your stove is up to four years old on the front part of your stove there is a riveted on metal tag. The model number is in the bottom left corner it will start with 2-3 letters then some numbers and may be followed by some more letters.

If your stove is older than that you may need to call us to help identify it, but first have ready the length and width dimension of the cooking surface. What your burners look like, and the stovetop where you would set a pan.

9.
I can't find my exact model on the website, or there are similar model numbers - What is the difference?
All stoves will have a base model, such as DL60. The following letters will be accessories that are included with that particular model. Therefore if you own a DB-60D, it will fit all accessories that fit a DB-60. The base stove model is the important part.
10.
Is there something wrong with my old tank?
As of April 2002 all portable propane tanks must be fitted with a QCC-1 and OPD. The QCC-1 works in conjunction with the regulator to reduce the flow of propane to the unit in the event that a valve was left on or that there is a leak in the plumbing. The OPD operates on the concept of a toilet intake shut off to keep the tank from being over filled. These were changes incorporated industry wide by the American Gas Standards Association. Tanks that do not have QCC-1 and OPD's will not be filled.
11.
What is your accessory warranty?

Our accessories are covered by the following limited* warranty.

Manufacturer warrants accessories and ancillary products to be free from defects in materials and workmanship (paint and finish excluded) for 90 days from the day of purchase.

Within this period, manufacturer will correct any defects by repairing or replacing defective parts of the equipment or making available the parts thereof, FOB Logan, UT 84321. (You are responsible for freight charges)

Manufacturer will not be obligated to repair or replace equipment that has been repaired by others, abused, altered or misused. Furthermore, manufacturer will not be held liable for any losses due to neglectful operation on the part of the purchaser.

Upon the expiration of such warranty, all liability will terminate. No other warranties are expressed or implied. Returned merchandise will be accepted for repair or replacement only. Prior written approval and a return authorization number must be obtained. All returns must be shipped prepaid. Collect shipments will not be accepted.

Paint Finish is not covered by this limited warranty or any implied warranty.

*Warranty applies to Contiguous US only.

12.
What does true-seasoned mean?
First, the steel is texturized to create quick-release surface, which is very similar to that of Teflon. Next, the natural oils are applied to the product to create a thin "patina" for a non-stick surface and to protect it from the outdoor elements.
13.
How do I care for my Griddle?
Click here to read more for instructions on caring for your steel griddle.
14.
How do I use the Grill Box?
Click here for instructions on using the Grill Box.
15.
How do I care for my cast iron?
Click here for instructions on cast iron care.
16.
Is my cast iron ruined if it has rusted?

No. Here are photographs of a neglected TDO-20. After smoke cooking a turkey the pot was left outside for a couple weeks during the winter months in indirect weather. The rust you see inside is a flash rust coupled with left over turkey drippings.

17.
How do I install an ignitor on a stove with a curved 'new style' faceplate?

- Before starting make sure gas is turned off.

1. Push down the plastic clip on top of the igniter body. Then push up on the plastic clip on the bottom of the igniter body. This will release the igniter from the metal bracket.

2. Remove the igniter from the bracket.

3. Straighten electrode rod from the porcelain end so there is only one sharp bend at the tip of the rod. Insert electrode rod through hole #1

4. Screw the bracket onto the stove with the large metal screws provided.

5. Insert the igniter body back into the bracket making sure to align plastic clips with the notches on the metal bracket and snap it back into place.

6. Bend electrode rod until about 3/16" from one of the gas burner ports (holes on top of burner). Be careful not to break the ceramic insulator. Electrode end can be cut shorter if necessary.

Note: To mount the ignitor on a stove unit that is not drilled. insert ignitor wire into large hole #1 and mark holes #2 and #3. Drill holes using 3/16" bit and then follow instructions above.

18.
How can I get my order faster?
To get your order faster select an expedited shipping method during the checkout process. We offer next day, second day or 3rd day air.
19.
How long will my order take to get here?
Most orders will arrive in 7-10 working days if the item is in stock. Orders to Canada, Alaska and Hawaii will take longer. Where noted some products may take longer
20.
What is your return policy?
You may return any unused item within 30 days. You need to contact customer service for a return authorization number. You must ship it back to us prepaid freight either UPS or US mail. Upon receipt of product we will credit your card for the merchandise returned.
21.
Why buy Camp Chef?

For more than 15 years. Camp Chef products have outperformed other outdoor cooking products. Our industry-leading philosophy has helped us develop the finest equipment on the market. We are committed to quality, Performance, versatility and durability. Our patented systems allow you to mix and match cookware and accessories to create the perfect Modular Kitchen. So, whether you're planning on a trip to the beach. a hike in the mountains or just lounging on the patio -- Camp Chef has the power you need to prepare healthy meals FAST!

Camp Chef junkies are appearing all over the nation! Once you've had a delicious Ultimate Dutch Oven dinner or tasted gourmet pancakes for breakfast you'll want to become a junkie too. Soon, the shelves on your garage will turn into your outdoor cooking storage center -- complete with griddle, grill, wok, pots and Dutch oven accessories.

22.
What if my product arrives broken / does not work?
If your product arrives broken or does not work, please contact the Camp Chef customer service team at 800.650.2433. We will help examine the nature of the problem and help resolve your concern so you are able to get the most from your quality Camp Chef product.
23.
What if I break my product?

If you damage your product, please contact the Camp Chef customer service team at 800.650.2433. We will examine the nature of the problem and best resolve your concern to enable you to get the most from your Camp Chef product.

Note: some products will wear with use. Camp Chef is not responsible for damage or concerns under user error, miss-use, excessive use or natural wear and tear.

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